Next Step Products LLC and its wholly owned subsidiaries and divisions (herein referred to as "the Company"), warranties its products, excluding lamps, to be free from defects in material and/or workmanship, under normal condition, use and service, for a period of two (2) years from the original invoice date. Reminder: Savi Pool and Savi Spa lights must be submerged and operated under water prior to being energized. If operated out of the water the two (2) year warranty will be void.
TERMS AND CONDITIONS:
This warranty only applies when the Company's products are properly wired and installed together as a system; and operated within the electrical values shown on the Company's specification sheets; used in lighting equipment designed and approved for the application and environmental conditions (temperature, humidity) within the normal specified operating range of the system. This warranty does not apply to any abnormal use in violation of any applicable standard, code or instructions for use in installations including those contained in the latest National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute ( ANSI ), in Canada, the Canadian Standards Association ( CSA ), Europe (CE), Australia (C-Tick). This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including under/over voltage conditions, excessive switching cycles, excessive operating hours, alterations, accident, theft, misuse, abuse and damaged caused by negligent installation, improper maintenance or where adequate care has not been taken to prevent damage to the lighting system. Replacement of the Company's product components with any other manufacturer will void the entire warranty.
WARRANTY SERVICE CLAIMS:
The Company must issue a Return Material Authorization (RMA) number for all requests for warranty review. To expedite service, please contact the Company's Customer Representative where you purchased the product. If you are unsure whether a situation exists that is covered by this warranty, please contact the Company's customer service department from the company or division where you purchased the product for assistance. In the event of a defect in material or workmanship during the warranty period, the Company will repair or replace (at its own discretion) its products under the conditions of the warranty.
A complete list of the Company's brands and their warranty service contact information can be found at the end the warranty.
RETURN OF DEFECTIVE PRODUCT:
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY:
After contacting the proper company or division and receiving the RMA#, the purchaser / user shall promptly return the product after receiving instructions regarding if, when and where to ship product. Product must be returned within 30 days of receiving RMA#. Shipping box must be clearly marked with RMA#. Failure to follow this procedure shall void this warranty. The company will cover expenses for material but will not cover shipping costs. Products returned without an RMA# will be refused and returned to sender at the senders expense.
The foregoing shall constitute the exclusive remedy of the purchaser and the sole liability of Next Step Products LLC and its wholly-owned subsidiaries and divisions regarding its products and component warranty. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall Next Step Products LLC or its wholly-owned subsidiaries or divisions be liable for any other costs or damages including labor charges, lost profits or revenues, incidental, special or consequential damages. The Company reserves the right to examine all failed products and components to determine the cause of failure and patterns of usage and reserves the right to be the sole judge as to whether any product or component is defective and covered under this warranty.
October 28 , 2010